Ensuring your confidence in the new normal (24/02/2022)
Important information for your visit (Update for our reemergence from legal restrictions: February 24th 2022):
Since reopening during the pandemic we have always and continue to have very high health and hygiene measures to ensure your care and confidence. All of our therapists have chosen to continue to wear masks and we will not change any of our cleaning or hygiene routines.
Arriving: Please arrive as close to your start time as possible. Using the code provided to you through your ‘door code form’ submission, you are able to enter yourself, and we advise you wear a mask (though it is now your own decision). We ask you still sanitise your hands and your therapist will meet you and take you to your treatment room. Water and refreshments will be available.
Your therapist will no longer take your temperature, but will meet you in reception offering you a mask if you would like to wear one but do not have one before taking you in to the treatment room.
While cases remain substantial in the uk we advise masks for your own protection during close contact services in line with the government and NHS advice. Here is a link to the NHS guidelines.
Forms: There is an additional form to fill in online before arrival. This form is now a simple submission to obtain your door code and to add voucher codes and any preferences or information you would like to add. You will be emailed a copy of the form and of the door code as well.
‘Test and trace’: As the program is no longer being used your records will no longer be shared in any way, as self-isolation is no longer required.
PPE: Your therapist will continue to wear face protection during your treatment and a mask will be provided should you wish to wear one and not have one. (It is your choice to wear a face covering or not. We advise you to wear one at all times unless your treatment requires itto be removed or when having a drink).
Social distancing: is no longer a requirement but we continue to take measures to minimise contact between clients and between therapists including staggered start times for sessions with different therapists. Seating has been arranged to allow extra space and with dividers for privacy and comfort. We are grateful for your considerate behaviour of others while in the centre.
Cleaning measures: We implement the highest measures of cleaning and will continue to ensure that all touch points are clean, protected and that rooms have air circulation maintaining the highest standard of safety while minimising disruption to your session.
Cancellations: We have a standard cancellation fee of the full price of your booking for sessions cancelled with less than 24 hours notice. (We will try to fill the space with someone else and not charge you whenever possible). If you arrive for a session and are deemed unfit by your therapist you will be charged the full amount for your session.
Vouchers: Please ensure you give your voucher code on your ‘door code’ form to ensure it is valid and can be used. Expired vouchers cannot be used and if a voucher is not valid you will be asked to make payment for your session.
Lastly, we look forward to your visit and hope you have a wonderful session!