Important information for your visit (Updated 3rd January):
It is now mandatory to wear a mask/ face covering during your visit. Please bring and wear one when you enter. One will be provided if you do not have one with you.
Arriving: Please arrive as close to your start time as possible. The door entry code will allow entry shortly before your session start time. We advise you bring your own drink, however, water and single use cups are available.
We can now offer you hot tea to take away with you at the end of your session.
Please bring as little belongings with as you are able.
There is a sanitiser you must use in the entranceway when you arrive and in each treatment room. Once you have completed your health form you will receive a door entry code to let yourself, sanitise your hands and then make yourself comfortable and your therapist will meet you. Your therapist will take your temperature with a contactless thermometer and check that your COVID-19 form answers are still accurate before taking you in to the treatment room if it is safe to do so.
People who are deemed at risk or vulnerable should not make a booking without direct approval by a doctor and may require a doctors note confirming this. Here is a link to the NHS guidelines. This includes the over 70’s, pregnant women, diabetics and asthmatics as well as some other underlying health conditions.
Forms: There is an additional form to fill in online before arrival. This form is a safeguard for Covid-19 specifically and on completion will give you a door entry code. you will be emailed a copy of the form and of the door code as well. Your therapist will also fill out this form and you will receive a copy if you request one.
‘Test and trace’: We follow all government advice and guidelines and have a QR code in the centre for you to use at your discretion.
PPE: Your therapist will wear face protection during your treatment and a mask will be provided should you not have one and a face covering must be worn at all times only removed when having a drink.
Social distancing: Measures have been taken to minimise contact between clients including staggered start times for sessions with different therapists. Seating has been arranged to allow the required space and with dividers for privacy and social distancing. We are grateful for your considerate social distancing of 1m+ while wearing face masks/protection and while in the centre.
After your treatment: Once you are ready to leave the treatment room and have sanitised your hands you are welcome to sit in the treatment room with your therapist for a short while- we look forward to offering you more comforts and time in the future as well as being able to offer you time in the relaxation area.
Cleaning measures: There is added time between clients so you can be assured some time to yourself, but most importantly to allow for the complete cleaning of each treatment room, all surfaces, seating, toilet and areas throughout the centre to ensure your confidence and well being. Your therapist will change their uniform or wear a protective apron and change that between each client.
Cancellations: We have a standard cancellation fee of £20 for sessions cancelled with less than 24 hours notice unless you are self isolating due to COVID-19. (We will try to fill the space with someone else and not charge you whenever possible). If you arrive for a session and are deemed unfit by your therapist you will be charged the full amount for your session.
Vouchers now have an extended validity of 6 months. Prepaid courses will continue to be valid as before.