Important information for your visit (Updated December 21st):
Since reopening during the pandemic we have always and continue to have very high health and hygiene measures to ensure your care and confidence and so continue to require face coverings and hand sanitising on entry to the centre. Please bring and wear a mask/face covering when you enter. One will be provided if you do not have one with you.
Arriving: Please arrive as close to your start time as possible. Using the code provided to you through you ‘Covid-19 health form’ submission, you are able to enter yourself, wearing a mask, sanitise your hands and your therapist will meet you and take you to your treatment room. We advise you bring your own drink, however, water and single use cups are available.
We can now happily offer you hot and cold beverages and water to drink.
Please bring as few belongings with as you are able.
Your therapist will continue to take your temperature with a contactless thermometer and check that your COVID-19 form answers are still accurate before taking you in to the treatment room if it is safe to do so.
People who are deemed at high risk or ‘clinically extremely vulnerable‘ should not make a booking without direct approval by a doctor and may require a doctors note confirming this. Here is a link to the NHS guidelines.
Forms: There is an additional form to fill in online before arrival. This form is a safeguard for Covid-19 specifically and on completion will give you a door entry code. you will be emailed a copy of the form and of the door code as well. Your therapist will also fill out this form and you will receive a copy if you request one.
‘Test and trace’: We follow all government advice and guidelines and have a QR code in the centre for you to use at your discretion.
PPE: Your therapist will continue to wear face protection during your treatment and a mask will be provided should you not have one and a face covering must be worn at all times only removed when having a drink or while lying face down during treatment (as we have created a shroud for your protection).
Social distancing: Measures have been taken to minimise contact between clients and between therapists including staggered start times for sessions with different therapists. Seating has been arranged to allow the required space and with dividers for privacy and social distancing. We are grateful for your considerate social distancing of 1m+ while wearing face masks/protection and while in the centre.
After your treatment: Once you are ready to leave the treatment room and have sanitised your hands you are welcome to sit in the treatment room with your therapist for a short while- we look forward to offering you more comforts and time in the future as well as being able to offer you time in the relaxation area.
Cleaning measures: There is added time between clients so you can be assured some time to yourself, but most importantly to allow for the complete cleaning of each treatment room, all surfaces, seating, toilet and areas throughout the centre to ensure your confidence and well being. Your therapist will change their uniform or wear a protective apron and change that between each client.
Cancellations: We have a standard cancellation fee of the full price of your booking for sessions cancelled with less than 24 hours notice. (We will try to fill the space with someone else and not charge you whenever possible). If you arrive for a session and are deemed unfit by your therapist you will be charged the full amount for your session.
Vouchers: Please ensure you give your voucher code when booking, or on your Covid health form to ensure it is valid and can be used. Expired vouchers cannot be used and if a voucher is not valid you will be asked to make payment for your session.